Returns & Exchanges

At Lata, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our goods, we offer a 14-day return window for items that arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and packaging if the item arrived damaged or if the wrong product was received.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to verify the claim and approve the return or replacement.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.